Shop Service Technician 1

About the Role

This is an entry-level mechanic position demonstrating the ability to perform basic inspections, diagnoses, and repairs of diesel-powered heavy equipment and/or related equipment or components. Works as a member of a team to provide basic mechanical services that satisfy customer needs and achieve departmental goals. Relies on instructions and pre-established guidelines, working under immediate supervision.

Key Responsibilities

• Performs basic disassembles and assembles of machine components to manufacturer’s specifications using hand tools, pneumatic tools, and specialized tooling.
• Assists in the rebuilding, repairing, reconditioning, and maintaining of equipment and components.
• Demonstrates good customer relations and support; communicates customer needs to shop management.
• Learns how to plan equipment and component repairs.
• Learns how to complete parts orders and identify parts for return.
• Maintains all equipment and work areas in good, clean, and orderly condition.
• Completes all documents associated with repairs in a timely manner.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Works overtime as required by workload and customers’ needs.
• Updates job knowledge by participating in educational opportunities (e.g., ProTech Technician Training Paths).
• Performs other duties as assigned.

Requirements & Tech Stack

• General knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Proficiency with current computer software, related hardware, and machine electronic systems.
• Quality control analysis skills.
• Operation and control skills.
• Equipment selection skills.
• Ability to operate a conventional forklift and an overhead crane.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Ability to read, write, and understand information.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Must have/acquire basic mechanic hand and pneumatic tools (metric/standard).

Qualifications

• One or more years of diesel-powered heavy equipment repair experience preferred.
• Ability and knowledge to read/use schematics and diagrams preferred.
• High school diploma or equivalent preferred.
• Graduation from a diesel technology program preferred.
• Generally has less than two years of experience and/or demonstrated job-relevant knowledge/skills.

Physical Requirements

• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue.
• Frequently moves materials or equipment weighing up to 50 pounds.
• Constant movement and use of limbs; requires good manual dexterity, coordination, and stamina.
• Ascends/descends by oneself using both hands and feet, and climbs up and down ladders and/or equipment.
• Ability to maneuver safely and work underneath equipment.
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.

Work Environment

• Regularly works indoors around moving mechanical parts.
• May be exposed to weather extremes when working outside.
• Noise level may be loud at times.
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment.
• Requires wearing common protective or safety equipment.
• Required to perform work in cramped spaces and/or high places.