Customer Service Advocate
Orkin
Covington, KY0–22 yrs1h agovia LinkedIn
About the Role
The Orkin Customer Service Specialist will be the friendly, knowledgeable voice customers count on daily. This role handles service requests, schedules appointments, resolves concerns, and supports the field team in delivering exceptional service.
Key Responsibilities
- Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
- Navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
- Schedule appointments for technicians to efficiently minimize driving time and/or distance.
- Recommend alternative routes when appropriate.
- Identify customer concerns and evaluate their needs using listening skills and probing questions.
- Monitor, update, and maintain the customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
- Reschedule unserved accounts within 24 hours.
- Participate in quality assurance processes, programs, and initiatives.
- Safeguard customers' privacy and other proprietary information.
Requirements & Tech Stack
- Proficient in using computers, scheduling systems, and multitasking.
- Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
- Able to regularly lift and/or move up to 25 pounds.
Qualifications
- Natural communicator who enjoys solving problems.
- Ability to create positive customer experiences.
- Organized, detail-oriented, and calm under pressure.
- Thrives in a team environment.
- Pride in providing exceptional support.
- Previous Customer Service or Administrative experience is preferred.
- No industry experience is required.
Compensation & Benefits
- Competitive Earnings: Starting at $17-18 per hour (based on experience), plus commissions.
- Performance Bonuses: Rewarded for exceeding goals and delivering exceptional service.
- Award-winning training program.
- Benefits That Go Beyond:
- Medical, Dental, Vision & Life Insurance
- 401(k) with company match
- Paid vacation, sick leave, and holidays
- Employee Stock Purchase Plan
- Career Growth Opportunities: Opportunities for advancement and investment in your future.