Apprentice-Technical Support Engineer

About the Role

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV, and AGV equipment. This includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources, and preparing customized reports for management.

Key Responsibilities

• Design, develop, deploy, and support enterprise AI agents, automations, and AI-enabled applications using Microsoft Power Platform and Azure AI technologies.
• Build and optimize agents in Microsoft Copilot Studio, including instructions, topics, actions, tools, knowledge sources, and orchestration logic.
• Develop workflows, approvals, notifications, integrations, and process orchestrations using Power Automate.
• Partner with business stakeholders to understand processes, define requirements, assess feasibility, prioritize opportunities, and establish measurable outcomes.
• Translate functional requirements into maintainable technical designs that align with enterprise architecture, security, data, privacy, compliance, and AI governance standards.
• Implement prompt engineering, grounding, retrieval-augmented generation, and human-review patterns to improve accuracy, reliability, and appropriate agent behavior.
• Integrate solutions with Microsoft 365, Microsoft Graph, SharePoint, Dataverse, Azure services, enterprise applications, APIs, and approved external services.
• Develop and execute functional, integration, regression, security, prompt-response, tool-calling, and user acceptance tests.
• Package and deploy solutions using approved application lifecycle management, source control, configuration management, and change control practices.
• Monitor availability, performance, usage, quality, failures, and adoption; troubleshoot production issues and implement improvements based on telemetry and feedback.
• Support demonstrations, training, knowledge transfers, release communications, and adoption activities.
• Contribute reusable prompts, components, connectors, templates, standards, and implementation patterns to improve delivery consistency and speed.

Requirements & Tech Stack

• Microsoft Power Platform
• Azure AI technologies
• Microsoft Copilot Studio
• Power Automate
• Microsoft 365
• Microsoft Graph
• SharePoint
• Dataverse
• Azure services
• APIs

Qualifications

• B. Tech in Electronics / Electrical / Mechanical Engineering
• Able to work in rotational shifts (42.5 hours weekly) (Morning, Evening, Night & Weekends)
• Knowledge of MS-Office and computer fundamentals
• Must be willing to work from office as and when needed.

Desired Characteristics

• Excellent Verbal & Written Communication Skills in English.
• Creative thinking and team work skills.
• Possessing a proactive, positive, “can-do” attitude.
• Gives and receives constructive feedback.
• Able to perform multitasking.
• Ensures that others involved in a project or effort are kept informed about developments and plans.