RPS Registered Client Service Associate

About the Role

The Client Services Associate is a developing professional role, responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls. This role adheres to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citi’s Investment and/or Banking clients.

Key Responsibilities

• Fully accountable for servicing and supporting Citi’s Investment and/or Banking clients.
• Articulate business value proposition, matching clients with the correct set of products and services.
• Engage with clients to facilitate the transition of individuals whose needs are better aligned with digital solutions.
• Articulate the value proposition for Citigold and Citi Private Client and digital programs.
• Provide timely responses to client service requests via telephone or email.
• Provide exceptional support and issue resolution; own all client issues end to end with a closed-loop process.
• Handle customer claims and complaints in accordance with FINRA and firm policy.
• Refer opportunities to segment partners (e.g., Senior Wealth Advisor, Small Business Partners, Home Lending Officer, Digital Wealth Solutions).
• Manage client follow-up and adhere to all Regulatory and Compliance operating procedures.
• Ensure KYC/AML and other compliance norms are strictly adhered to.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
• Drive compliance with applicable laws, rules, and regulations.
• Adhere to Policy and apply sound ethical judgment.
• Escalate, manage, and report control issues with transparency.

Requirements & Tech Stack

• Microsoft Office (Excel, Outlook, and Word) knowledge preferred.
• Required current US FINRA Registration: SIE, Series 7, 66 (or 63 and 65).
• Must meet ALL USA FINRA Registration requirements within 150 days of starting in the role.

Qualifications

• 2-5 years’ relevant experience in Customer Service with emphasis on investments or investment-related products preferred.
• Prior work experience providing a comprehensive understanding of activities, policies, procedures, and concepts of the work area.
• Basic understanding of investment and financial planning strategies preferred.
• Understanding of multiple products across business lines combined with exceptional networking and relationship building skills.
• Excellent verbal and written communication skills. Ability to communicate at a professional level.
• Capable of working independently within established procedures and making decisions without manager approval.
• Able to perform multiple functions with a high degree of accuracy.
• Ability to support a diverse array of products and services.
• Bachelor’s/University degree, Master’s degree preferred.