Demo Booking Executive

About the Role

We are looking for a Demo Booking Executive responsible for coordinating demo classes by matching teacher availability with parent and student requirements. The ideal candidate should have strong communication skills, good coordination abilities, attention to detail, and the ability to work quickly across multiple systems and spreadsheets.

Key Responsibilities

• Teacher Coordination & Relationship Management
• Coordinate regularly with teachers to ensure smooth demo scheduling.
• Conduct follow-ups and calls with approximately 200 teachers every month to maintain active teacher availability.
• Build and maintain professional relationships with teachers.
• Resolve teacher-related scheduling and availability concerns promptly.
• Teacher Performance Tracking
• Monitor teacher performance through dashboards and internal systems.
• Understand teacher strengths, historical performance, and suitability for different student requirements.
• Maintain updated knowledge of active and high-performing teachers.
• Demo Booking & Teacher Allocation
• Coordinate demo bookings based on parent and student requirements.
• Match students with teachers based on:
• Preferred language
• Region
• Teacher expertise
• Availability
• Scheduling requirements
• Ensure quick and accurate teacher allocation.
• Scheduling & Availability Management
• Track teacher availability and recurring time slots.
• Maintain updated information on teacher schedules.
• Identify suitable slots quickly to improve demo booking and conversion opportunities.
• System & Operational Management
• Work efficiently across multiple browser tabs, sheets, dashboards, and internal systems.
• Update booking and teacher information accurately.
• Maintain operational data and ensure timely updates.
• Excel & Data Handling
• Use Microsoft Excel/Google Sheets for day-to-day operations.
• Handle:
• Filters
• Sorting
• Basic formulas
• Data management
• Basic reporting
• Dashboard navigation
• Communication & Collaboration
• Communicate professionally with teachers, parents, customers, and internal teams.
• Handle high-volume calls and follow-ups.
• Coordinate effectively with multiple stakeholders.

Requirements & Tech Stack

• Communication: Excellent verbal and written communication.
• Interpersonal Skills: Strong interpersonal and relationship-management skills.
• Execution: Good follow-up skills, fast decision-making and execution.
• Multitasking: Ability to multitask.
• Detail-Oriented: Good attention to detail and memory.
• Software Proficiency: Basic to intermediate Excel/Google Sheets knowledge.
• Organization: Strong time management and organizational skills.
• Work Environment: Ability to work in a fast-paced environment.
• Volume Handling: Comfortable handling frequent calls and follow-ups.

Qualifications

Experience in any of the following will be an advantage:

• Tele-calling
• Inside Sales
• Pre-Sales
• Customer Coordination
• Customer Support
• Operations
• EdTech