Sale Operations

About the Role

Paytm is India’s leading AI-first payments and financial distribution platform. This is a full-time, on-site Sales Operations role based in Kolkata.

Key Responsibilities

• Support day-to-day sales activities by managing data, preparing reports, and tracking key performance metrics for sales teams.
• Coordinate with sales representatives and customer service teams.
• Ensure accurate documentation of leads and deals.
• Help optimize processes for sales efficiency.
• Assist in developing and refining sales workflows.
• Monitor targets and incentives.
• Resolve operational issues that may affect sales performance.
• Collaborate closely with internal stakeholders to improve customer experience and support revenue growth.

Qualifications

• Strong Analytical Skills to manage data, generate insights, and support performance tracking.
• Effective Communication skills to collaborate with sales teams, stakeholders, and customers.
• Customer Service capabilities to contribute to a positive experience for merchants and consumers.
• Sales and Sales Operations skills to support pipelines, forecasting, and process optimization.
• Ability to work in a fast-paced environment, prioritize tasks, and maintain accuracy under deadlines.
• Bachelor’s degree in business, commerce, management, or a related field is preferred.

Requirements & Tech Stack

• Relevant experience in sales support, operations, or analytics within fintech, payments, or related industries is beneficial.
• Proficiency in spreadsheet tools, CRM systems, and reporting dashboards is an advantage.