IT Systems Support Associate

Role Summary

Provide on-site technical support by repairing and maintaining laptops, desktops, and related peripherals. Assist employees with day-to-day hardware, software, and connectivity issues.

Key Responsibilities

• Diagnose, troubleshoot, repair, and maintain computer hardware and peripherals.
• Configure and set up new devices.
• Support employees with software issues and network/connectivity problems.
• Perform preventive maintenance to reduce device downtime.
• Manage and maintain equipment inventory.
• Document recurring problems and support findings.
• Escalate complex or unresolved issues to the appropriate technical teams.

Qualifications & Skills

• Strong troubleshooting skills across hardware and software.
• Hands-on experience with device setup, configuration, and maintenance.
• Working knowledge of connectivity/network fundamentals.
• Ability to track issues and maintain accurate documentation.
• Comfort working in both office and warehouse environments.