Guest Service Associate

Job Title: Guest Service Associate

Company: Mukundra Sarovar Premiere, Kota

About the Role

The Guest Service Associate is a full-time, on-site role at Mukundra Sarovar Premiere in Kota. This role is focused on greeting guests, managing check-in/check-out, and providing prompt assistance during their stay.

Key Responsibilities

• Greeting guests on arrival.
• Managing check-in and check-out processes.
• Ensuring guests receive prompt assistance during their stay.
• Handling reservations and inquiries.
• Coordinating with other hotel departments to fulfill guest requests.
• Resolving service concerns in a timely and courteous manner.
• Maintaining accurate records.
• Following hotel policies and procedures.
• Supporting the front office in creating a smooth and positive guest experience.

Requirements & Tech Stack

• Professional appearance.
• Friendly demeanor.
• Consistent attention to detail.
• Ability to work in shifts, including weekends and holidays.
• Familiarity with hotel or reservation systems is preferred.

Qualifications

• Strong Guest Services skills, with a focus on hospitality and attentive support.
• Proven Customer Service experience, including handling inquiries, feedback, and issue resolution.
• Ability to manage Reservations efficiently.
• Effective Communication skills, both verbal and written.
• Basic computer literacy.
• Previous experience in hotels or hospitality is an advantage.
• Diploma or degree in hospitality management is beneficial.
• Professional, courteous attitude.
• Ability to work collaboratively in a diverse team environment.