Customer Support Executive

About the Role

We are hiring candidates for multiple voice and non-voice processes with excellent communication skills.

Key Responsibilities

• Handle inbound calls from international customers in a professional and customer-friendly manner.
• Understand customer queries, concerns, and issues and provide appropriate resolutions.
• Deliver a high-quality customer experience on every interaction.
• Provide accurate information regarding products, services, accounts, or other customer-related concerns.
• Handle customer complaints efficiently and escalate complex issues to the relevant team when required.
• Maintain proper documentation and update customer details accurately in the system.
• Follow company policies, process guidelines, quality standards, and compliance requirements.
• Meet defined performance metrics, including customer satisfaction, quality, productivity, and call handling targets.
• Demonstrate active listening, problem-solving, and effective communication skills.
• Work closely with internal teams to ensure timely resolution of customer concerns.
• Maintain professionalism and a positive attitude while handling different types of customer interactions.

Requirements & Tech Stack

• Basic computer knowledge and ability to navigate multiple systems.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced, target-driven environment.
• Rotational shifts.

Qualifications

• Graduates and Undergraduates are eligible.
• Excellent communication skills are mandatory.
• Excellent verbal communication skills in English.
• Strong customer service and interpersonal skills.
• Good problem-solving and active listening abilities.
• Previous experience in International Voice/Customer Support will be an added advantage.

Experience Tiers

• Freshers: Candidates with no prior work experience can apply.
• 6 Months Experienced: Candidates with at least 6 months of documented work experience.
• 1+ Year Experienced: Candidates with one year or more of relevant experience.

Compensation & Benefits

• Salary: 3 LPA to 5.5 LPA, depending on experience, skills, and interview performance.
• Lucrative Incentives
• 5 days working with 2 rotational week offs.
• Both-side cab facility available.
• Candidates who do not avail the cab facility will receive a 4,000 monthly transport allowance.