Patient Access Representative
Crouse Health
Syracuse, NYFresher14m agovia LinkedIn
About the Role
Crouse Health is seeking a Patient Access Representative to join the Patient Access Department. This role is a Full-Time position on the Day Shift, working Monday-Friday, 7:00 am-3:30 pm. The position will include rotating weekends, holidays, and other assigned shifts.
Pay Range: $19.89 - $31.85 / hour, based on verified experience.
Key Responsibilities
- Interview patients and/or family members and accurately enter demographic and insurance information into the hospital financial system.
- Perform eligibility and insurance verification for all insurance payors.
- Ensure all pre-certification and authorization requirements are completed.
- Determine the need for patient financial counseling and direct patients to appropriate departments.
- Inform patients of estimated self-pay amounts and collect co-pays, deductibles, and deposits.
- Review HIPAA regulations to maintain competency and ensure compliance.
- Educate patients and family members on the meaning of required forms before treatment.
- Manage and coordinate incoming requests for patient scheduling.
Requirements & Tech Stack
- High school diploma or equivalent.
- Minimum of 6 months - 1 year of fast-paced office experience.
- Ability to prioritize and multitask while being attentive to detail.
- Strong administrative skills.
- Exceptional customer service and time management skills.
- Must be compassionate and patient.
- Must pass a Patient Access test with a score of 75% or higher.
Benefits Overview
- Medical, Dental, Vision, FSA, and 401K.
- Company-paid life insurance.
- Tuition Assistance and Workforce Development Opportunities.
- Crouse Health Employee Assistance Program.
- Employee discounts on Inpatient/Outpatient services, hospital cafeteria and pharmacy, and certain retailers.
- YMCA Subsidy program.