BPM is Hiring for Service Desk

About the Role

• Position: Technical Process Executive - Service Desk (Freshers)
• Work Model: Full-Time | 100% Work from Office
• Shift: 24x7 Shift Rotation

Key Responsibilities

• Provide support to global clients via calls and email.
• Troubleshoot technical issues including:
• VPN, Drivers, O365, Active Directory
• Operating systems and basic networking
• Microsoft Office and other productivity tools
• Work on ticketing tools.
• Analyze issues and provide timely, effective resolutions.
• Ensure a high level of customer satisfaction in all interactions.

Requirements & Tech Stack

• Any Full-Time Graduate (15 years of formal education - Must have degree certificates and Marksheets)

Walk-In Details

• Date: 22nd October 2026 (Thursday)
• Time: 10:00 AM - 01:00 PM
• Venue: Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057

Registration Process

• Candidate ID & SHL Test (AMCAT ID) are mandatory to attend the interview.
• Candidate ID Registration:
• Visit: https://career.infosys.com/joblist
• Click "Register" and provide required details.
• A Candidate ID will be generated and shared via email.
• SHL Test (AMCAT ID) Registration:
• Visit: (Copy and paste the provided link into your browser)
• Click "Start New Test" and follow instructions. Select "Customer Service" when prompted for a unit.
• Note your AMCAT ID (15 Digit).

Additional Notes

• All mandatory details with star marks must be filled during registration.
• The assessment is proctored; use a quiet environment and headphones.
• Attempt all questions in the SHL Assessment app (no negative marking).
• Assessment cleared candidates will be processed for the Ops round.
• Do not switch screens during the assessment; malpractice will lead to disqualification.