Product Install Engineer, SFS

About the Role

• Be the Face of KLA Technology at Our Customer Sites Worldwide.
• Product Installation Engineers (IEs) are the critical first connection between customers and their new, highly advanced equipment.
• Instrumental in shaping the customer’s first—and lasting—impression of KLA products, services, and technical excellence.
• Lead the on‑time installation and qualification of complex capital equipment, ensuring smooth handoff, predictable cycle times, and a successful warranty start.
• Represent KLA directly with customers, taking ownership of installation performance and customer satisfaction.
• Ability to work 6 days/week, 10 hours/day.
• Extensive travel (90% +) domestically and internationally to support customer installations worldwide.

Key Responsibilities

• Install and qualify advanced KLA systems at customer sites globally, ensuring installations are completed on schedule and meet quality standards.
• Diagnose, troubleshoot, and resolve technical issues during installation by identifying root causes and implementing effective solutions.
• Perform setup, alignment, calibration, and verification of highly complex semiconductor capital equipment.
• Collaborate cross‑functionally with KLA regions, engineering, and customer teams to verify system performance and transfer tool ownership.
• Provide clear status updates to all stakeholders throughout the installation process.
• Complete installation documentation and administrative requirements accurately and on time.
• Secure warranty sign‑off on newly installed tools.

How You’ll Work

• Operate independently while following documented procedures, exercising sound technical judgment within defined guidelines.
• Work under guidance from managers and senior IEs, with increasing autonomy as experience grows.
• Engage effectively in cross‑cultural and cross‑functional environments.

Requirements & Tech Stack

• Strong knowledge of electronics, optics, mechanical, electro‑mechanical, and electro‑optical systems.
• Experience with high‑vacuum systems strongly preferred.
• Comfort working with computer systems, operating systems, and networking (Windows, Unix, or similar environments).
• Proficient in Microsoft Office applications.

Qualifications

• Excellent analytical, problem‑solving, and troubleshooting abilities.
• Strong verbal, written, and interpersonal communication skills.
• Highly self‑motivated, organized, and detail‑oriented.
• Able to work effectively across cultures, functions, and geographies.
• Master's Level Degree and 0 years related work experience; OR
• Bachelor's Level Degree and 2 years related work experience.