Community Manager

About the Role

Moustache is a hospitality brand offering a nationwide network of resorts, upscale accommodations, and vibrant community living spaces across 20+ locations in India. As an empanelled organization with the Madhya Pradesh Tourism Board, Moustache actively promotes tourism and adventure experiences in the region.

This is a full-time, on-site Front Office Associate role based in Goa, India.

Key Responsibilities

• Welcome guests, manage check-ins and check-outs, and handle reservation-related queries at the reception.
• Answer phone calls, respond to emails, and provide accurate information about services, facilities, and local attractions.
• Maintain a professional front desk environment.
• Coordinate with housekeeping and other departments.
• Ensure guest requests and issues are addressed promptly.
• Manage basic cash and billing procedures.
• Update guest records.
• Support overall guest satisfaction through courteous and efficient service.

Requirements & Tech Stack

• Basic proficiency in computer and reservation systems; familiarity with hotel management software is an advantage.
• Good spoken and written English.

Qualifications

• Strong Customer Service and Communication skills.
• Receptionist Duties and Check-in skills.
• Phone Etiquette skills.
• Ability to work in rotating shifts, weekends, and holidays as required in hospitality operations.
• Prior experience in front office or hospitality roles is preferred but not mandatory; a customer-focused mindset is essential.
• Knowledge of additional regional or foreign languages is beneficial.