SERVICE COORDINATOR
Oxygen Digital Shop
Pattambi, Kerala, IndiaFresher1h agovia LinkedIn
Designation: Service Coordinator
Business Vertical: Oxygen
Key Responsibilities
- Coordinate and manage all customer service requests and complaints through O2 Care.
- Act as the central point of communication between customers, service engineers, and branch teams.
- Schedule and assign service calls to technicians based on location, urgency, and expertise.
- Monitor service job progress and ensure timely closure with proper documentation.
- Maintain and update service records in the ERP system accurately.
- Follow up with customers post-service to ensure satisfaction and collect feedback.
- Generate daily and monthly service performance reports for management review.
- Ensure adherence to company service standards, warranty policies, and O2 Protection plans.
Location
- PATTAMBI, Kerala, INDIA
Qualifications
- Graduate or Diploma holder.
- Age: 25-40.
- Salary: Starting from Rs. 15,000.