Services Support Associate II, Onboarding

About the Role

The Services Support Associate II - Onboarding role is within Deloitte's Support Services India Private Limited, supporting the UK HR Services Administration team. The USI based HR Services includes teams for Onboarding, Leavers, Transactions, and Helpdesk. This role will support the HR Services for the UK geography, focusing on customer-centric administration and transactional services to meet service level agreements with high quality.

Key Responsibilities

• Deliver end-to-end case management of transactions in HR Services Administration for one of the following teams:
• Onboarding team: involving Contract release, SAP Hire (Experienced hires, Managed Contractors Hires, EDC Hires, DIJV Hires, Overseas Hires), Current Employee Screening, etc.
• Separation: involving extensions, separation, conversions, and invoice payment processes.
• Complete SAP/HR system related actions or updates accurately, on time for deadlines, and in line with procedural guidelines.
• Deliver excellent service and ensure service level agreements (SLAs) are met by supporting the team in achieving Key Performance Indicators (KPIs) and SLAs.
• Escalate potential non-achievement of KPIs/SLAs to the team leader.
• Provide a customer-focused experience through the timely and accurate completion of activities and queries.
• Provide high-quality written advice and guidance on a range of queries.
• Record and maintain accurate activity information, tracking through to timely closure.
• Operate utilising software such as ServiceNow to provide the best experience for new joiners.
• Escalate more complex queries to the Assistant Manager.
• Ensure work is completed independently with minimal supervision, in a timely manner, including data integrity/maintenance within the case management system.
• Identify process issues/opportunities for improvement and raise with the Assistant Manager to ensure efficient ways of working.
• Take responsibility for keeping up-to-date with Deloitte HR policy and process developments.
• Support other HR Services Administration teams when needed and liaison with other Practice Support Services teams as appropriate.
• Ensure compliance with QRS first-line of defense activities and appropriate Data Protection legislation at all times.

Work Location & Hours

• Work Location: Hyderabad
• Shift Timings: 2 PM to 11 PM

Requirements & Tech Stack

• HR Administration experience
• Experience of the core Microsoft Office package
• Experience operating utilising software such as ServiceNow
• Knowledge of SAP or other HR systems

Qualifications

• Any Graduate degree
• 1-3 years of relevant work experience