Branch operations and service mamager

Branch Operations and Service Manager

About the Role

This is a full-time, on-site role for a Branch Operations and Service Manager based in Hyderabad.

Key Responsibilities

• Overseeing daily branch operations.
• Ensuring efficient transaction processing.
• Maintaining compliance with internal policies and regulatory guidelines.
• Driving service quality.
• Managing customer queries and escalations.
• Ensuring high levels of customer satisfaction.
• Supervising branch staff.
• Monitoring cash and vault operations.
• Coordinating audits.
• Implementing process improvements to enhance operational efficiency.
• Collaborating with sales teams to support business growth.
• Maintaining strong control and risk management practices.

Requirements & Tech Stack

• Strong operations management skills, including branch processes, compliance, and risk control.
• Proven customer service and customer satisfaction skills, with the ability to handle queries and resolve issues effectively.
• Effective communication skills, both verbal and written, for interacting with customers, teams, and stakeholders.
• Analytical skills to interpret data, monitor branch performance, and support decision-making.
• Prior experience in banking or financial services operations, preferably in branch management.
• Knowledge of regulatory requirements and operational guidelines applicable to small finance banks.
• Ability to lead and motivate branch teams, manage time effectively, and work with attention to detail.

Qualifications

• Bachelor’s degree in Business, Finance, Commerce, or a related field.
• A relevant postgraduate qualification is an advantage.