ADMINISTRATOR L1
Wipro
Gurugram, Haryana, India1h agovia LinkedIn
Role Purpose
- Assist team members in resolution of standard incident tickets by documenting incidents.
- Track incident status.
- Monitor alerts.
Areas of Responsibility
- Triaging and resolution of tickets:
- Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets).
- Document incidents.
- Ensure timely and accurate resolution as per defined procedures.
- SLA Monitoring:
- Monitor alerts and SLA timelines for the entire lifecycle of a standard ticket (P5 and P4 tickets).
- Track open tickets for standard incidents.
- Submit reports for review of SLA adherence status.
Mandatory Skills
- Desktop Support