Calling Executive

About the Role

The Calling Executive role is a full-time, on-site position based in Raipur.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Provide product information.
• Assist customers with enquiries related to jewellery, orders, and store services.
• Follow up with leads.
• Confirm appointments.
• Coordinate with store teams.
• Update customer records in internal systems.
• Address customer concerns.
• Escalate issues when needed.
• Contribute to delivering a consistent, high-quality customer experience.
• Collaborate with sales and operations teams to support store performance and customer satisfaction.

Requirements & Tech Stack

• Strong verbal communication and active listening skills.
• Clear and professional telephone etiquette.
• Customer service and relationship management abilities.
• Handling enquiries, feedback, and basic issue resolution.
• Basic computer literacy.
• Familiarity with CRM or call management tools for recording and tracking customer interactions.
• Ability to work in a fast-paced retail environment.
• Ability to manage multiple calls and prioritize tasks efficiently.
• Fluency in local language(s).
• Good command of English.
• Comfort with working on-site in Raipur.
• Flexibility to work retail hours, including weekends and holidays.

Qualifications

• Prior experience in call center, telecalling, or retail customer support is preferred but not mandatory.
• Minimum educational qualification at the higher secondary level.
• A graduate degree in any discipline is an advantage.