Customer Care Executive
Curefit
Bengaluru, Karnataka, India1h agovia LinkedIn
About the Role
The Customer Experience role involves supporting customer queries and contributing to growth initiatives. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.
Key Responsibilities
- Handle customer queries via chat, email, and calls in a timely and professional manner.
- Resolve issues related to memberships, bookings, payments, and app usage.
- Maintain high customer satisfaction (CSAT) scores.
- Escalate complex issues to relevant teams when needed.
- Keep records of customer interactions and feedback.
Requirements & Tech Stack
- Strong verbal and written communication skills.
- Customer-centric attitude with empathy and patience.
- Basic understanding of CRM tools and customer support platforms.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with the fitness/wellness industry.
Qualifications
- Bachelor’s degree in any discipline.
- Prior experience in customer support, sales, or growth roles.
Working Conditions: 6 Days in the office, with rotational weekoff.