Business Operations Associate

About the Role

• This is a fully remote position based in Georgia, United States.
• Requires a 40-hour weekly commitment.
• Working days and shift times may vary.

Key Responsibilities

• Receive operational requests through a shared queue, email messages, and assigned work items, then confirm the request purpose, needed details, and appropriate next step.
• Review submitted information for completeness, compare details against established workflow guidance, and note missing items or unclear instructions before moving work forward.
• Enter request status, assigned owner, due date, and activity updates in a project management system such as Smartsheet to maintain a current view of work.
• Maintain structured trackers in a spreadsheets and data entry tool such as Airtable, using consistent fields and controlled updates to support reliable team reference.
• Prepare concise status summaries that identify completed actions, pending questions, recurring blockers, and items requiring review by the business operations team lead.
• Coordinate routine follow-ups with internal requestors and colleagues when information is incomplete, timing changes, or a handoff needs confirmation.
• Escalate exceptions, repeated workflow issues, and requests outside established guidance to the business operations team lead with clear context and supporting notes.
• Use a business intelligence platform such as Microsoft Power BI to review approved operational dashboards and identify changes that may need team attention.
• Assist with survey research using a survey such as Typeform, organize approved responses, and share high-level themes with the appropriate internal partners.
• Meet quality standards through accurate updates, timely turnaround, complete notes, dependable follow-up, and careful use of established workflow guidance.

Requirements & Tech Stack

• Smartsheet (project management system)
• Airtable (spreadsheets and data entry tool)
• Microsoft Power BI (business intelligence platform)
• Typeform (survey tool)
• Basic workflow steps, status tracking, and internal request handling (preferred familiarity)

Qualifications

• High school diploma or equivalent.
• Related experience preferred in office, operations, coordination, or service-focused environments.
• Ability to review information carefully, recognize missing details, and follow established instructions for routine tasks.
• Comfort learning and using a project management system such as Smartsheet to update assignments, dates, and work status.
• Familiarity with a spreadsheets and data entry tool such as Airtable, a business intelligence platform such as Microsoft Power BI, and a survey such as Typeform is preferred.
• Clear written and verbal communication skills for asking focused questions, sharing updates, and documenting handoffs with internal colleagues.
• Reliable computer, high-speed internet, and quiet private workspace.
• Authorization to work in the United States.

Perks & Benefits

• Fully remote work supporting a desk-based operations role from Georgia, United States.
• Structured onboarding and training on Smartsheet, Airtable, Microsoft Power BI, and Typeform.
• Regular check-ins with the business operations team lead to discuss priorities, workflow questions, and development.
• Opportunities to build skills in operational coordination, dashboard review, workflow tracking, and internal partner support.
• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.