Account Manager

About the Role

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.

Key Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Requirements & Tech Stack

• High school diploma or equivalent
• At least 18 years of age
• Valid driver’s license with good driving record
• Strong communication and customer service skills
• Ability to lift and move heavy merchandise
• Ability to drive a box truck
• Standing and driving for extended periods of time
• Full-time, Monday–Saturday schedule (Sundays off plus one weekday off)

Qualifications

• High school diploma or equivalent
• At least 18 years of age
• Valid driver’s license with good driving record
• Strong communication and customer service skills