Manager, IT Business Analysis

About the Role

• Role: Manager - IT Business Analysis - AI
• Location: Noida/Gurgaon
• Work Model: Hybrid (at least three days a week in the office)
• Team: Marsh People & Investment at Marsh Tech, within a scaled agile framework POD and Squad model.

Key Responsibilities

• Direct the cross-functional elicitation and elaboration of requirements across squads in an Agile Team setting.
• Collaborate with the Product Owner and teams to manage tactical aspects of iteration planning, including backlog management, backlog grooming, user story refinement, and user story estimation.
• Facilitate Sprint Reviews and participate in Agile Ceremonies.
• Coordinate activities with up to four System Analysts across squads to ensure just-in-time development of user stories.
• Assist the Product Owner in developing personas, customer journey maps, story maps, and release planning.
• Be a highly motivated team player working within MMC Agile culture, within a specified agile framework (Scrum or KANBAN), and maintain a willingness for continuous improvement of your agile mindset.
• Direct analysis on critical initiatives requiring significant strategic change across multiple platforms and products.
• Ensure teams consistently convert business requirements to solutions (epics and features), considering technical constraints and existing technical architecture/functionality.
• Work with the Product Owner to communicate the product vision, roadmap, value, and MVP to agile teams.
• Collaborate with Pod Leadership, Product Owner, and stakeholders to create Personas, Story Maps, and a Release Plan.
• Partner with the Product Owner and agile teams in the creation and maintenance of Product Backlog Items, ensuring epics and user stories are continuously prioritized and aligned to the Product Roadmap and MVP.
• Facilitate refinement sessions with Agile Teams and Business to detail User Stories, including dependencies.
• Facilitate the Sprint Review ceremony by working with agile teams, Product Owner, Business, and Customer to review, assess, and adapt product increments.
• Actively work with Pod Leadership by running assessment processes for the POD and provide constructive feedback to improve the Systems Analyst function, standards, and processes.
• Lead workshops and collaborate with data engineers, data architects, technical experts, and AI engineers to integrate AI solutions into a POD.
• Demonstrate awareness of MMC and Mercer Technical, Security, and Process Standards and incorporate them in product delivery through the software development life cycle.

Requirements & Tech Stack

• Familiarity with AI concepts and technologies, including machine learning, natural language processing, and data analytics, while ensuring compliance with AI governance frameworks.
• Leverage AI technologies to enhance user experiences and improve decision-making processes within applications.
• Prior experience as an IT Systems Analyst or IT Business Analyst working as part of an agile team.
• Experience using an Agile Workflow tool such as JIRA or TFS.

Qualifications

• Highly motivated, inquisitive, rapid learner, comfortable working as part of a remote team.
• Strong communication skills with the capability of working collaboratively within the organization, regardless of boundaries.
• Effective communicator for both technical and business-oriented audiences.
• Demonstrated requirements gathering skills, showcasing the capture of customer needs and business drivers using a variety of techniques into product backlog items (epics and user stories).
• Proven quantitative, analytical, and problem-solving skills.
• Skilled in providing process improvement and integration opportunities with other process automation tools.
• Self-motivated with the ability to learn through research and self-training.
• Ability to remove impediments for squads by providing timely responses and solutions.
• Ability to find resolutions regarding own work methods requiring minimal direction.
• Willingness to respond to emergent changes rather than being focused on existing plans.
• Minimum 12 months experience as D1/D2.
• At least “On-Track” or equivalent rating in the last appraisal.
• No Performance Counselling Plan or official disciplinary action within the last 3 months.

What Makes You Stand Out

• Ability to craft effective prompts that optimize AI responses, enhancing the functionality of AI-driven applications for problem-solving, analysis, and content generation.
• Capability to work within a POD/ cross-functional squads to develop and implement an AI strategy that aligns with business needs.
• Commitment to staying updated on the latest AI trends, technologies, and best practices.
• An Agile Mindset with an in-depth understanding of Agile Principles.
• Desirable: Agile Certification, such as CSM, PSM, CSPO, PSPO, PMI-ACP, Certified SAFe Practitioner, Azure AI Fundamentals.