Manager Contract

About the Role

The Contract Manager will be responsible for supporting daily business needs related to contracts, legal compliance, and agency operations by working with cross-functional internal departments, such as Risk, Legal, and Client Service. This role involves prioritizing, actioning, and/or delegating business and project deliverables, including consulting and contributing to enterprise solutions. The role also includes guiding and growing direct reports, instilling a sense of strong client service, and consistently driving toward efficiency and innovation for the department.

Key Responsibilities

• Navigate active contracts in partnership with Legal and serve as a subject matter resource for contract policies and compensation structures.
• Partner with internal teams to review and support agreements, contracts, amendments, notices, and related documentation in accordance with company policies.
• Collaborate with Sales, Finance, Legal, Account Management, Sales Operations, and other stakeholders to document, socialize, and distribute legal notices related to compensation, incentives, and brand-specific policies.
• Recommend and align contractual strategies and structures across brands where feasible to create cohesive standards and requirements.
• Manage a thorough tracking system for notices, contracts, agreements, execution status, and distribution, and provide audit support when required.
• Own contract work associated with partner onboarding and acquisition activity, ensuring proper execution within required timelines in partnership with the sales organization.
• Coordinate cross-functional acquisition tasks to ensure work is completed accurately and by established deadlines.
• Maintain and track channel incentive spend in both leadership-ready summaries and detailed records for each incentive.
• Provide contractual guidance to business stakeholders and translate contract requirements into clear, practical language.
• Assist with identifying, developing, and implementing contract policies and processes when needed.
• Support internal team and stakeholder requests in a timely manner.
• Consistently deliver high-quality work that addresses intended criteria, goals, and objectives.
• Communicate effectively, verbally and in writing, with stakeholders, team members, and leadership.
• Perform other related duties as assigned.

Requirements & Tech Stack

• Google Workspace products
• Experience writing Google Scripts, automating processes, and using AI in daily work.

Qualifications

• Bachelor's degree or six or more years of relevant work experience.
• Two or more years of experience in the telecommunications industry.
• Two or more years of program and/or project management experience.
• Excellent verbal and written communication, copywriting, editing, and proofreading skills.
• Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities.
• Strong organizational skills, attention to detail, and a process-oriented approach.
• Ability to work collaboratively and build effective working relationships.
• Ability to work under pressure and meet deadlines.
• Ability to organize and maintain contract records and files.
• Two or more years of contract or paralegal experience.
• Ability to review contracts and summarize key terms and requirements.
• Self-motivated and able to work with minimal supervision.
• Project Management Professional (PMP) or VLSS certification.

Core Competencies

✓ Contract administration and lifecycle tracking

✓ Cross-functional collaboration

✓ Stakeholder communication

✓ Project and timeline management

✓ Attention to detail and quality

✓ Independent judgment and problem solving

✓ Policy and process alignment

✓ Recordkeeping and audit readiness