UK & US Customer Support Executive

Position: International Customer Experience Executive

Process: UK & US Process

Type: Voice & Chat / Blended

Location: Pune

Work Mode: Work From Office

Working Days: 5 Days Working

Weekly Off: 2 Rotational Days

Shift: Rotational Shifts

Transport: Both-Way Cab Facility

Joining: Immediate

Salary & Benefits

• Freshers: Up to 4 LPA
• Experienced: Up to 6.7 LPA
• Performance-Based Incentives
• Both-Way Cab Facility
• International Customer Exposure
• Career Growth & Internal Promotion Opportunities
• Professional & Employee-Friendly Work Environment
• Attractive Salary Packages (based on experience, communication skills, and interview performance)

Eligibility - Freshers

• UG / Graduate from any stream
• Excellent English communication skills
• Strong customer-service orientation
• Good interpersonal and problem-solving skills
• Comfortable working in rotational shifts
• Positive attitude with a willingness to learn
• Candidates looking to begin their career in International Customer Support / BPO

Eligibility - Experienced Candidates

• Minimum 6 months of International Voice Process experience is mandatory
• International BPO / Customer Support experience preferred
• Strong verbal and written English communication
• Excellent customer-handling skills
• Ability to manage customer queries and challenging situations professionally

Key Skills

• Excellent Verbal & Written English
• Customer Handling & Relationship Management
• Active Listening
• Problem Solving
• Effective Communication
• Query & Complaint Resolution
• Multitasking
• Empathy & Customer Focus
• Professional Attitude
• Target & KPI Orientation
• Ability to work in a fast-paced environment

Key Responsibilities

• Handle UK & US customer interactions through Voice and Chat
• Understand customer requirements and provide accurate resolutions
• Resolve customer queries, requests, and complaints professionally
• Deliver an exceptional customer experience
• Maintain a professional and customer-friendly communication style
• Follow process guidelines, quality standards, and compliance requirements
• Maintain accurate customer interaction records
• Identify and escalate complex issues to the appropriate teams
• Handle challenging customer situations with patience and empathy
• Ensure complete adherence to process and quality standards

Why Build Your Career With This Opportunity?

• Work with UK & US Customers
• Gain valuable International BPO Experience
• Attractive Salary + Performance Incentives
• Both-Way Cab Facility
• 5 Days Working + 2 Rotational Week Offs
• Professional Work Environment
• Strong Career Growth Opportunities
• Excellent Opportunity for Freshers
• Long-Term Career Development

Contact

HR Prajakta

Call / WhatsApp: 8530921444