Field Engineer

About the Role

The Field Engineer will provide engineering support to the sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites within a specific territory and will be based at the sales office in Bala Cynwyd, PA. The position involves both field and office work, extensive formalized training, and mentorship to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Support installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handle complex troubleshooting issues.
• Provide customer service and coordination with all parties: CaptiveAire team, contractors, engineers, installers, and CaptiveAire Service.
• Perform product support, troubleshooting issues with existing and newly installed equipment in the field, and providing immediate solutions.
• Maintain expert-level knowledge of all CaptiveAire products.
• Work closely with the engineering team, service team, local sales team, and customers to achieve optimal outcomes on installed jobs.
• Be present for construction trade coordination meetings and startups to ensure successful project completion.
• Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Use mechanical building design knowledge to review customer applications and suggest improvements in operation.
• Conduct 3rd party training for outside contractors on CaptiveAire products.
• Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Typical Tasks

• Estimated 50% to 75% of time spent in the field on job sites.
• A combination of field work, data analysis, and remote troubleshooting using building management systems.

Requirements & Tech Stack

• Multi-tasking, problem-solving, and strong communication skills are a must.
• Hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• CASLink remote monitoring system (utilized for data analysis).
• Building management systems (utilized for remote troubleshooting).

Qualifications

• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience preferred.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment.
• MUST BE A “GO GETTER”!
• Must be able to travel for training.

Benefits

• Medical, dental, and vision insurance.
• Disability & life insurance based upon election of medical insurance.
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based upon tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.

Salary

• $70k-$100k base, negotiable dependent on experience.
• Additional monthly bonus based on productivity and profits.