MCN MarTech Developer

About the Role

Deloitte's Customer team empowers organizations through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. The team balances business strategy, technology, creativity, and managed services to solve complex customer-related problems. This role is for a US Delivery Center Consultant focused on Salesforce Marketing Cloud.

Key Responsibilities

• Translate approved requirements and solution designs into Salesforce Marketing Cloud Next configuration and development.
• Configure Salesforce objects, fields, relationships, permissions, and metadata.
• Build Flow and Marketing Flow automation for cross-cloud customer processes.
• Implement Data 360 segments, activations, calculated insights, and customer data use cases.
• Activate content, audience, personalization, and messaging.
• Configure Agentforce topics, instructions, actions, grounding, and escalation paths.
• Develop Salesforce and external integrations using approved APIs, platform events, and patterns.
• Test solutions across unit, system, integration, regression, and performance scenarios.
• Support UAT, demonstrations, defect resolution, deployment, and release readiness.
• Document configurations, deployment materials, and runbooks.
• Troubleshoot production issues, perform root-cause analysis, and follow security and governance standards.
• Collaborate with technical and business stakeholders.

Requirements & Tech Stack

• Salesforce Marketing Cloud Next
• Salesforce objects, fields, relationships, permissions, metadata
• Flow and Marketing Flow
• Data 360
• Agentforce
• APIs
• Platform Events
• Agile delivery
• Source control
• Testing
• Deployment
• Troubleshooting

Qualifications

• Bachelor's degree
• Hands-on Salesforce development or configuration experience.
• Experience with Salesforce objects, Flow, APIs, testing, deployment, and troubleshooting.
• Working knowledge of Data 360, segmentation, identity, activation, and Agentforce.
• Familiarity with Agile delivery, source control, documentation, and release practices.
• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Delivery Center Location & Travel Requirements:

• Hybrid Work Model: Requires residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia).
• Co-location Expectation: Up to 30% of working time co-located at an assigned office for orchestrated opportunities at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location.
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes.
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance.

Preferred Qualifications:

• Relevant Salesforce certifications are preferred.