Consultant

About the Role

The Global Business Services (GBS) team acts as a trusted advisor to executive stakeholders overseeing captive and outsourced operations. The team assists clients in modernizing Finance, Human Resources, Technology, Procurement, and other enterprise functions through operating model design, governance, process transformation, and technology-enabled solutions. GBS organizations are increasingly serving as enterprise hubs for AI-enabled decision-making, resilience, and growth, by modernizing operations through ERP enablement, intelligent automation, predictive analytics, generative AI, and agentic AI. This work aims to improve financial and operational performance, manage risk, strengthen service delivery, and increase business value.

Key Responsibilities

As a Consultant, Global Business Services, you will support strategic transformation initiatives focused on improving operating model effectiveness, service delivery, and functional performance. Your responsibilities will include:

• Supporting client engagements focused on Global Business Services, shared services, outsourcing, and enterprise operating model transformation.
• Analyzing current-state operations, governance structures, service delivery models, and functional processes across Finance and other enterprise functions.
• Supporting the design of future-state operating models and processes that incorporate ERP, workflow, automation, analytics, and artificial intelligence-enabled capabilities.
• Researching and evaluating generative AI, agentic AI, intelligent automation, and predictive analytics use cases relevant to GBS service delivery.
• Documenting hybrid human-AI workflows, including the optimal allocation of tasks between people, automation, or AI agents.
• Supporting the development of AI and automation roadmaps to guide clients from point-solution pilots towards scalable, embedded capabilities.
• Contributing to governance considerations for the responsible use of AI and automation in shared services environments.
• Developing client deliverables, including meeting materials, workplans, status reports, business cases, storyboards, and presentations for workshops and executive discussions.
• Supporting project management, stakeholder coordination, change adoption, communications, and training activities.
• Contributing to proposal development, pursuit activities, knowledge sharing, and practice development.
• Collaborating with Deloitte teams across the US, US India, and global member firms.

Qualifications

• 2+ years of consulting and/or industry experience in Global Business Services, shared services, outsourcing, Finance Transformation, or business operations.
• Bachelor's degree from an accredited university in business, Finance, Accounting, Engineering, Information Systems, or a related discipline.
• Experience supporting operating model design, governance, process improvement, or business transformation initiatives.
• Experience creating client deliverables using Microsoft PowerPoint and performing analysis using Microsoft Excel.
• Experience with one or more of the following: Tableau, Power BI, ServiceNow, Salesforce, HighRadius, BlackLine, Basware, workflow tools, automation tools, or artificial intelligence-enabled solutions.
• Exposure to generative AI, agentic AI, intelligent automation, predictive analytics, or AI-enabled workflows.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Skills

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Ability to analyze information and communicate complex ideas clearly.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to support projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines and provide clear guidance to others.
• Curiosity about emerging technologies and their practical application to GBS operations.
• Willingness to learn and apply AI-enabled tools, methods, and ways of working.

Preferred Qualifications

• Experience with shared services, outsourcing, or captive operating models.
• Experience supporting Finance, Procurement, Human Resources, Technology, or other enterprise service delivery functions.
• Experience with Lean, Six Sigma, process mining, or continuous improvement methods.
• Experience supporting change management activities, including communications, training, or stakeholder engagement.
• Experience developing governance structures, service delivery models, key performance indicators, or service-level agreements.
• Exposure to agentic AI platforms, orchestration tools, AI governance, or responsible AI concepts.
• Exposure to GBS or Global Capability Center AI-maturity assessments, adoption strategies, or transformation roadmaps.
• Master of Business Administration, Master of Science, or certification in project management, Lean Six Sigma, or Prosci.