Pharmacy Technician Certified, Outpatient

About the Role

The Pharmacy Technician Certified- Outpatient at St. Elizabeth Healthcare, under the direct supervision of a licensed pharmacist, assists with the selection, procurement, storage, preparation, record keeping, financial reconciliation, and dispensing of medications for outpatients at Medical Village Pharmacy. This role also involves providing oversight and coordination for hospice, third-party claims, offsite facilities, Discharge Medication Delivery Service, and Specialty Pharmacy.

Key Responsibilities

• Answer the phone in a timely and courteous manner while complying with HIPAA.
• Greet customers warmly and assist with their needs.
• Solve issues in a timely manner, documenting all relevant information.
• Assure stock is in date by overseeing expiration date checking and maintaining pharmacy cleanliness following the 5 "S's".
• Monitor and track hospice prescriptions, ensuring proper documentation, accountability, and adherence to procedure and state law.
• Assist the pharmacist in dispensing medications accurately and efficiently.
• Understand third-party billing and adjudication, assisting with issue resolution.
• Manage inventory and ordering processes, including placing orders, receiving, checking in, accounting for variances, and shelving using "First In, First Out".
• Assist with prescription filling for unique programs such as Discharge Medication Delivery Service, Meds to Beds, and Social Service prescriptions.
• Receive, order, and dispense medication requests for offsite business partners, understanding their specific processes.
• Perform other duties as assigned.

Requirements & Tech Stack

• High School Graduate or equivalent GED.
• PTCB or NHA certification required.
• BOP Registration in the state where work is being performed.
• Critical thinking and problem-solving skills.
• Customer service skills reflecting the ICARE attitude.
• Understanding of the Metric system.
• Typing and computer knowledge, including Microsoft Excel.
• Understanding of Rx calculations.
• Knowledge of medical terminology.
• Familiarity with brand and generic medication names for the top 100 drugs and drug schedules.
• Must pass a written exam with a minimum grade of 80%.

Desirable Skills & Experience

• Inventory management experience.
• Experience working with diverse populations.
• Proficiency in multiple languages.
• MTM billing.
• Medicare B billing.
• Knowledge of the 340B Purchasing Program.
• Prescription prior authorization submission experience.
• 3 months retail or specialty pharmacy experience.