Cashier Associate

About the Role

Increases customer confidence and loyalty by providing accurate, fast, and courteous customer checkout. This individual effectively scans, packages, and receives payment for customer purchases, expediting the flow of groceries through the checkout lane. Maintains financial responsibility in their service lane.

Key Responsibilities

• Creates an environment that enables customers to feel welcome, important, and appreciated.
• Listens to and appropriately escalates customer concerns to management with a positive attitude.
• Stocks front-end products; restocks and uses supply items efficiently.
• Manages lane according to service standards.
• Assists in training new cashiers.
• Uses the Point of Sale (POS) system to record sales.
• Handles various tenders: Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons.
• Understands and adheres to company policies regarding cash shortages/overages, loss control, and guidelines on restricted sale items (Alcohol, Tobacco, etc.).
• Assists customers in unloading purchases onto the conveyor belt.
• Packs customer purchases to prevent damages.
• Carries or pushes groceries in a shopping cart to the customer’s car and loads groceries into the vehicle.
• Checks the price of merchandise in all departments, as needed.
• Collects shopping carts from the parking lot and other areas and returns them to the designated area.
• Ensures company standards for safety, proper food handling, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, USDA & COOL, and DOA.
• Executes product recalls and withdrawals in a timely manner.
• Reinforces safety programs by complying with safety procedures and inspecting/identifying unsafe conditions.
• Notifies management of customer or employee accidents.
• Reports all safety risks, issues, and illegal activity (robbery, theft, fraud).
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store.
• Ensures associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted and Personal Protective Equipment (PPE) is available and utilized.
• Ensures equipment is in good repair and reports/assists with remediation of safety hazards.

Requirements & Tech Stack

• Point of Sale (POS) system
• Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons
• Alcohol, Tobacco sales handling (adherence to guidelines)
• Food safety, USDA & COOL, DOA compliance
• Safety, proper food handling, sanitation, productivity standards
• Hazardous Assessments
• Personal Protective Equipment (PPE) (Goggles, Gloves, Back Brace)
• Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment (racks, carts, pallet jacks, shopping carts)
• Optional Equipment: baler/compactor, box cutter

Qualifications

• High School / GED Diploma
• English language proficiency
• Customer Service skills
• Effective communication skills
• Ability to handle stressful situations
• Basic computer skills (for online training)
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Authorization to work in the United States or ability to obtain the same
• Successful completion of pre-employment drug testing and background check
• Supervisory Experience: 0 - 3 years minimum
• Preferred Language: Spanish

Physical Demands

• Regularly required to stand or walk.
• Utilize manual dexterity, talk, see, hear, smell.
• Perform repetitive movements with both hands and/or feet.
• Frequently required to reach, carry, push, or lift up to 30 lbs.
• Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 10 ft.
• Pulling Requirement: 250 lbs.

Working Conditions

• Indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.
• Frequently required to twist back and/or neck.
• Frequently required to walk on slippery or cluttered surfaces.
• Work with hazardous equipment and be exposed to sharp objects.
• Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins.

Shifts

• Varied shifts.