IT Analyst
Westwood Professional Services
About the Role
Westwood Professional Services, Inc. is seeking an IT Analyst to join their team on a full-time, contract basis. This role is responsible for the timely delivery of technical support services to the enterprise, in collaboration with business users, ensuring services align with business strategies and provide expected business value.
Key Responsibilities
- Act as the first point of contact for support and manage tickets in ServiceDesk.
- Provide operational support for office equipment (e.g., printers, plotters, service calls).
- Resolve reported issues for users, both in-person and remotely.
- Provide up-to-date imaged computers to users, including requested software and deployment of updates.
- Collaborate to provide documentation on support processes.
- Manage, support, and procure Telecommunication equipment.
- Order computers and IT supplies from preferred vendors.
- Maintain computer inventory and replacement plan.
- Identify and escalate problems within the support organization.
- Support business operations by engaging key staff (e.g., admins, office leads, PMs).
- Facilitate important meetings.
- Position IT Services Support as the single resource for technology support.
Requirements & Tech Stack
- Microsoft Productivity tools (e.g., Word, Excel, PowerPoint, Outlook).
- IT-related education program (enrolled or completed).
- Willingness to learn and stay current with industry trends and IT practices.
- Exceptional problem-solving and organization skills.
- Ability to collaborate and provide excellent customer service to users.
- Good communication skills and a sociable manner.
- Strong attention to detail in high-pressure situations.
- Ability to de-escalate situations.
Qualifications (Preferred Consideration - Not Required)
- No specific qualifications listed for preferred consideration in the provided text.