Client Service Healthcare Associate

About the Role

Guidepoint’s Client Service team connects the world’s leading businesses with expertise to drive critical decisions. Associates will compete, be accountable, and build a career in premium client service and execution. This is a fast-paced, commercial, hybrid role based out of our New York City office. This role is specifically for students with a graduation date between May and December 2026.

Key Responsibilities

• Understand each client’s business question, research the market, and identify the right experts.
• Lead cold outreach and phone conversations with senior professionals, build rapport, handle objections, and earn their participation in client consultations.
• Own search results, test new approaches, bring ideas to your team, and stay accountable for the client outcome.
• Manage multiple urgent requests simultaneously while delivering speed, accuracy, and attention to detail.
• Use AI-enabled, agentic research tools to move work forward, directing workflows with clear logic, evaluating results, identifying gaps, and applying human judgment.
• Learn each client’s priorities and build trust to support lasting relationships and future business.
• Support clients across financial services, consulting, healthcare, and corporate markets.

Requirements & Tech Stack

• Bachelor's degree and evidence of achievement through work, internships, leadership, athletics, or other demanding commitments.
• Finance, Economics, and related studies are relevant.
• Demonstrated commercial drive and results across academic backgrounds.
• Authorization to work in the United States without current or future employer-sponsored visa sponsorship.
• Guidepoint does not provide visa sponsorship for this role.

Qualifications

• Driven: Competitive, motivated by goals, and energized by the connection between performance, commercial impact, and earning potential.
• Accountable: Prepares before conversations, follows through without being chased, and finds alternative routes when initial approaches fail.
• Curious: Desires to understand how businesses and markets work, and translates research into stronger ideas and better results for clients.
• Attentive: Listens to understand client goals and invests in relationships.
• Relentless: Comfortable making phone calls, engaging senior professionals, and maintaining momentum despite hearing "no."

Compensation and Career Growth

• Annual base salary: $70,000
• Eligible for a yearly performance bonus of up to $4,000.
• Advancement to Client Service Manager is earned through sustained results and professional readiness.
• High-performing associates may be fast-tracked and eligible for monthly commission on applicable client-facing project work.

Benefits

• 15 days of PTO, 10 paid holidays, and sick leave.
• Medical, dental, and vision coverage, plus additional insurance and wellness benefits.
• 401(k) with a company match of up to 10% of employee contributions.
• Commuter benefits, office events, and other employee programs.

Interview Process

• Initial conversation with Talent Acquisition.
• Interview with hiring manager(s).
• Mock assessment.
• Timed simulated client request project.
• On-site interview with team members.
• Final decision and feedback.