Member Specialist New Location

Job Title: Member Specialist (New Location)

Location: Tomball, TX

---

About the Role

Join the Founding Team at Sam’s Club Tomball, a brand-new club opening in Tomball, TX. As a founding associate, you will help shape the member experience, build relationships, and create a culture of excellence from the ground up. This role is perfect for individuals who enjoy helping people, solving problems, and creating positive experiences.

Key Responsibilities

• Provide exceptional member service by greeting members and identifying their needs.
• Process purchases, returns, refunds, and exchanges according to company policies.
• Assist members with self-service technology and checkout processes.
• Maintain clean, organized, and efficient checkout, entrance, and exit areas.
• Verify memberships, review receipts, and support asset protection procedures.
• Resolve member issues and concerns with professionalism and care.
• Promote Sam’s Club products, services, and memberships.
• Assist with merchandise organization, zoning, and maintaining a member-ready environment.
• Support checkout and entrance/exit areas, assisting members with purchases and questions.
• Maintain a safe and organized environment.

Requirements & Tech Stack

• Friendly, dependable, and member-focused.
• Strong communication and problem-solving skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Comfortable handling transactions and working with technology.
• Ability to stay calm and professional when resolving member concerns.
• Adaptability to changing tasks and business needs.
• Availability for flexible scheduling, including weekends and holidays.
• Positive attitude and strong work ethic.

Qualifications

Minimum Qualifications:

• None listed.

Preferred Qualifications:

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

---

Compensation & Benefits

• Hourly wage range: $17.00 to $25.00.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: A company-paid education benefit program for full-time and part-time associates, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart.

Note: Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.