Critical Environments Operator (Level 1-4)

About the Role

CyrusOne is seeking Critical Environments Operators across all experience levels to join their 24/7/365 Operations & Maintenance team. This role is responsible for ensuring the peak reliability of mission-critical data center infrastructure. Operators will operate, monitor, and maintain electrical, mechanical, and HVAC/R systems while adhering to high standards of safety, workmanship, and customer service.

Key Responsibilities

• Monitor and operate data center mechanical, electrical, and HVAC/R systems for continuous uptime and reliability.
• Respond to building system alarms, prioritizing critical load protection, equipment preservation, and root cause analysis.
• Execute Preventive Maintenance (PM) work orders and follow SOPs, MOPs, EOPs, and MMRs.
• Utilize a Computerized Maintenance Management System (CMMS) to track work orders, labor hours, and PMs.
• Coordinate with contractors and vendors, enforcing Lockout/Tagout and other safety protocols.
• Perform equipment and system operational modifications, including critical switching and safe working area setup.
• Maintain awareness of and compliance with all company, government, and client policies, procedures, and EHS requirements.
• At senior levels: Provide mentorship, lead critical switching events, and participate in capacity planning and reporting.

Levels & Experience

This is an evergreen posting supporting hiring across four levels. The appropriate level will be determined by experience and qualifications.

• Level I:
• No prior data center experience required.
• Ideal for candidates with 0–2 years in operations, maintenance, or customer service roles.
• Requires a strong safety mindset and willingness to learn.
• Level II:
• 3–5 years of experience in Tier 2, 3, or 4 data centers or a technical facility maintenance role.
• Entry-level skills in electrical, mechanical, or HVAC/R disciplines (degree, trade program, or hands-on experience).
• Familiarity with CMMS and work order processes is a plus.
• Level III:
• 5–7 years of data center or building engineering experience.
• Journeyman-level skills in electrical, mechanical, or HVAC/R.
• Ability to operate independently, troubleshoot systems, stabilize operations during incidents, and guide less experienced team members.
• Level IV:
• 7+ years of relevant experience with demonstrated expertise at the journeyman or master level.
• Active HVAC certification or Journeyman/Master Electrician license preferred.
• Proven ability to lead operational activities, manage vendor relationships, and support team development.

Requirements & Tech Stack

• Strong commitment to safety.
• Clear verbal and written communication skills.
• Solid problem-solving and decision-making ability.
• Proficiency with personal computers, including Microsoft Word and Excel.
• Ability to manage multiple priorities in a fast-paced, high-stakes environment.
• Willingness to work a flexible schedule, including on-call rotation and extended hours during emergencies.
• Team-first mindset.
• Desire to provide the highest levels of service to internal and external customers.

Work Environment

• Fast-paced, physically active data center environment.
• Must be able to lift up to 50 pounds.
• Requires considerable walking, bending, and standing.
• Availability for 24/7/365 shift work, including after-hours emergency response.