Retail Sales Assistant, Jewelry

This role is in-person at our Fairfax, VA location. The ideal candidate will be able to work a full-time schedule that includes weekend days.

Key Responsibilities

Sales & Customer Service

• Utilize sales strategies and problem-solving techniques to assist and guide customers through purchasing decisions.
• Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience.
• Guide customers to purchase, creating personalized experiences.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls.
• Develop and demonstrate product knowledge regarding diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback and online reviews to improve customer experience and sales performance.
• Use ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Showroom Coordination & Maintenance

• Maintain showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for facilities maintenance projects, including troubleshooting and performing minor repairs.
• Send and receive product from distribution center, customers, and vendors, reconciling inventory within the computer system.
• Enforce policies within the waiting room to ensure a safe and pleasant experience.
• Open and/or close the showroom and waiting area.

Qualifications

• A passion for the customer and providing the best possible experience.
• A drive to exceed goals and sales targets.
• Keen eye for detail in a fast-moving work environment.
• Clear and concise communication skills (in person, email, chat).
• Master of Collaboration and a team player.

About the Role

• These team members assist customers in finding their best jewelry match from our luxury product line.
• Meeting and exceeding sales targets in a fast-paced environment.
• Creates personalized experiences while sharing the happiest moments of customers' lives.

Targeted budget for this position is $20-22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.