CLUB Customer Service

About the Role

The CLUB Customer Service Outfitter provides world-class customer service for guests, presenting the benefits of becoming a CLUB Member. This role requires being a product expert while executing account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching, influencing, and regulatory compliance.

Key Responsibilities

• Supports world-class customer service and ensures a pleasant and productive shopping experience.
• Proactively greets customers, offering them the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or providing current members with a unique experience.
• Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Helps meet metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and the CLUB Booth clean and organized.
• Provides the full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business need.

Requirements & Tech Stack

• Customer Service Environment
• Excellent organization skills
• Attention to details
• Excellent verbal and written communication skills
• Adaptability to new processes and procedures
• Excellent self-motivation and initiative while unsupervised

Qualifications

• High school diploma or equivalent experience

Physical Requirements

• Stand and/or walk during shift to assist customers on the sales floor.
• Hear well enough to constantly communicate with others to exchange information.
• Constantly repeat motions that may include wrists, hands, and/or fingers.
• Constantly assess the accuracy, neatness, and thoroughness of work assigned.
• Light work including lifting and moving objects up to 20 pounds constantly.
• Occasionally ascend or descend ladders, stairs, step stools.
• Occasionally work in noisy environments.

Independent Judgement

• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required to complete work assignments.
• Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund