Digital Workplace Experience Intern

About the Role

• Digital Workplace Experience Intern
• Department: Information Technology
• FLSA Status: Hourly – Part-time (20-25 hours per week)

Key Responsibilities

• Analyze end-user technology experience by developing user personas and mapping employee technology journeys across systems and platforms.
• Identify opportunities to improve digital workplace interactions, focusing on usability, accessibility, and overall user satisfaction.
• Support optimization of multi-channel support intake, including ticketing systems, chat, and self-service tools.
• Collaborate with cross-functional teams to enhance self-service workflows and streamline the end-user support experience.

Requirements & Tech Stack

• Currently pursuing or recently completing a bachelor’s or master’s degree in Data Analytics, Business Analytics, Computer Science, Economics, Engineering, or a related field.
• Internship or project-based experience working with data, analytics, AI tools, or business strategy.
• Strong interest in enterprise analytics, applied AI, and using data to drive operational decision-making.
• Analytical and problem-solving mindset with the ability to break down complex, loosely defined problems.
• Ability to present insights clearly to technical and non-technical audiences.
• Experience working with relational databases.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Location: On-site – Frisco, TX or Conshohocken, PA
• This internship requires full on-site presence at one of our corporate headquarters.
• Expected schedule of 20–25 hours per week.