Residential Installation & Service Technician

About the Role

Comcast brings together the best in media and technology. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

This is an entry-level position responsible for broadband installation and troubleshooting activities for voice, video, and data services. Functions with an increasing degree of proficiency and decreasing degree of onsite-supervision. Continued employment is contingent upon achieving required training, certifications, and safety requirements. Works on straightforward tasks using established procedures.

Compensation

• $20/hour, plus quarterly bonuses and paid training.
• Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off, company-observed holidays, and discounted cable services.

Key Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Work within manufacturer's rated weight capacity for all equipment.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

• Understand and use company Operating Principles as guidelines for work.
• Own the customer experience, putting customers first and making them promoters of products and services.
• Be enthusiastic learners, users, and advocates of company technology, products, and services, especially digital tools.
• Work together as a team and be open to new ideas.
• Be an active part of the Net Promoter System.
• Drive results and growth.
• Support a culture of inclusion.
• Do what's right for colleagues, customers, investors, and communities.

Skills

• Customer-Focused
• Professional Etiquette
• Technical Knowledge
• Adaptability
• Self Motivation
• Critical Thinking / Problem Solving
• Resilience
• Communication

Requirements & Tech Stack

• Coaxial cable
• Ethernet
• Wi-Fi technology
• Testing tools
• Digital tools
• Ladders, hand tools, meters, light power tools
• Company vehicle

Qualifications

• High School Diploma / GED
• Valid driver’s license

Note: Work is physical and performed in a variety of environments, including outdoor conditions and confined spaces. Requires reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime.