Insurance Representative

About the Role

This is a full-time, in-office position for an Insurance Representative – Sales & Customer Service with Jim Tom – State Farm Insurance Agency in Chicago, IL 60618 (North Center). The schedule is Monday–Friday, 9 AM–5 PM, with no evenings or weekends.

Key Responsibilities

• Customer Service & Relationship Building:
• Provide prompt, friendly, accurate, and complete customer service.
• Assist policyholders with payments, policy changes, billing, coverage questions, claims-related inquiries, and other service needs.
• Review customer accounts to identify coverage gaps, additional discounts, and opportunities for better protection.
• Recommend appropriate coverage upgrades, endorsements, and additional insurance products.
• Build lasting customer relationships that encourage retention, referrals, and loyalty.
• Maintain accurate records and consistently follow through on customer requests.
• New Business & Sales:
• Assist new prospects from incoming calls, walk-ins, referrals, internet leads, State Farm leads, social media, & other marketing sources.
• Prepare quotes, explain coverage options, recommend solutions, and confidently ask for the business.
• Identify opportunities for Auto, Home, Renters, Business, Life, Health, and other available products.
• Proactively make outbound calls, follow up on quotes and opportunities, and develop new business.
• Build referral relationships and identify opportunities to grow the agency.
• Work toward individual and team production goals.

Requirements & Tech Stack

• Illinois Property & Casualty (P&C) License REQUIRED.
• Life & Health License Preferred.
• Prior State Farm Agency Experience Preferred.
• Strong customer service, communication, sales, and relationship-building skills.
• Self-motivated, dependable, productive, and results-driven, with a strong work ethic.
• Self-starter who stays productive, takes ownership of responsibilities, and proactively seeks opportunities to help customers and grow the agency.
• Positive, professional, can-do attitude and willingness to accept coaching and feedback.
• Fast learner with strong problem-solving skills and attention to detail.
• Comfortable handling both service inquiries and needs-based sales conversations.
• Willingness to make outbound calls, follow up consistently, and ask for the business.
• Ability to stay organized, complete tasks accurately, and manage multiple priorities.
• Resilience, initiative, and a commitment to continuous learning and professional growth.

Qualifications

• Illinois Property & Casualty (P&C) license REQUIRED.
• Life & Health license preferred.
• State Farm agency experience.
• Strong customer service, communication, sales, and relationship-building skills.
• Self-motivated, dependable, productive, and results-driven, with a strong work ethic.
• Self-starter who stays productive, takes ownership of responsibilities, and proactively seeks opportunities to help customers and grow the agency.
• Positive, professional, can-do attitude and willingness to accept coaching and feedback.
• Fast learner with strong problem-solving skills and attention to detail.
• Comfortable handling both service inquiries and needs-based sales conversations.
• Willingness to make outbound calls, follow up consistently, and ask for the business.
• Ability to stay organized, complete tasks accurately, and manage multiple priorities.
• Resilience, initiative, and a commitment to continuous learning and professional growth.

Benefits

• Competitive base pay (doe).
• Uncapped performance-based incentive bonuses.
• Paid time off.
• Profit-sharing plan.
• Health prem allowance.
• Monday–Friday, 9 AM–5 PM — NO evenings or weekends!
• Professional, supportive, in-office work environment.
• Ongoing training, coaching, and career development.
• Opportunities for professional growth and advancement.