HIM Operation Specialist I

About the Role

Hugh Chatham Health is seeking an HIM Operation Specialist I for the Enterprise Revenue Cycle - HIM Ops Document Management department. This is a full-time position with a schedule of Sunday - Thursday, 1P - 9:30P. The pay range is $20.80 - $31.20.

Key Responsibilities

• Ensure, safeguard, and protect patients' right to privacy by staying current with all Federal and State Regulations and organization policies regarding privacy, confidentiality, and release of information for continuing care, insurance, patient, and social security disability requests.
• Receive requests, validate authorization legality, and identify requester type.
• Ensure all releases of information comply with the request, authorization, policies, and State and Federal HIPAA regulations and guidelines.
• Log requests into the Release of Information tracking system using OnBase and EPIC.
• Scan authorizations into the release module according to documented processes.
• Accurately identify and select appropriate patient information from the legal health record and designated record set.
• Locate and include information imported or scanned into the EHR that is not available via the release module.
• Review scanned documentation for accuracy before releasing, reporting any improperly scanned documentation for correction.
• Release records in the requested format, creating electronic files for export to CDs, email, the patient portal, or requester portals.
• Understand and follow rules around encrypting electronic communication, CDs, and email due to potential cybersecurity dangers.
• Provide excellent and respectful customer service, ensuring understanding of customer requests and assisting appropriately with status updates, request instructions, and process explanations.
• Perform clerical functions including answering phones, copying, faxing, distributing mail, and ordering/delivering department or facility supplies.

Requirements & Tech Stack

• High School Diploma or GED Equivalent
• Experience: Typically requires 0-1 years of experience in healthcare or customer service.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Strong ethical skills to handle confidential information with integrity.
• Strong research skills to identify appropriate PHI.
• Excellent spelling, grammar, and punctuation skills.
• Ability to adapt to and accurately work with new technology.
• Strong understanding of cybersecurity risks and proper reporting thereof.
• Meet or exceed department quality and productivity expectations.
• Advanced computer skills including proficient keyboarding and experience in using Microsoft Office products, electronic mail, and/or electronic health information record systems.
• Ability to read and comprehend medical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information.
• Ability to work independently with minimal supervision and make decisions with good judgment.
• Demonstrates strong problem-solving skills, including the ability to handle difficult situations.
• Ability to prioritize workload, multi-task, and work under pressure in a fast-paced environment with time constraints.
• High attention to detail and accuracy.

Preferred Job Requirements

• Preferred experience in customer service, release of information, health information management, or healthcare billing.
• Ability to read and comprehend medical terminology, human anatomy, and disease processes, and state and federal regulations related to HIPAA and release of medical information.