Customer Service Specialist
Orkin
Portland, OR0–22 yrs1h agovia LinkedIn
About the Role
As a Customer Service Specialist with Orkin, you will play a critical role in delivering top-notch service and building customer loyalty. This position offers a career with growth potential and a recession-resistant industry.
Key Responsibilities
- Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
- Navigate Windows-based and Web-based systems to track routes and optimize schedules.
- Schedule appointments for technicians to minimize drive time and/or distance, and recommend alternative routes.
- Identify customer concerns and evaluate needs using listening skills and probing questions.
- Monitor, update, and maintain customer database with accurate information, including call details, disposition, payments, and results.
- Reschedule unserviced accounts within 24 hours.
- Participate in quality assurance processes, programs, and initiatives.
- Safeguard customer privacy and proprietary information.
Requirements & Tech Stack
- Windows-based system navigation
- Web-based system navigation
- Microsoft Office proficiency
- Basic computer skills in various software and web-based applications
Qualifications
- Previous experience in Customer Service or Sales preferred.
- High School Diploma or equivalent required.
- Excellent interpersonal and communication skills.
- Strong attention to detail and follow through.
- Demonstrated ability to prioritize tasks and manage time efficiently.
- Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
- Ability to regularly lift and/or move up to 25 pounds.
Benefits
- Competitive earnings ranging from $20 to $22 per hour.
- Comprehensive benefits package including medical, dental, vision, maternity, & life insurance.
- 401(k) plan with company match.
- Employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, dependent scholarship awards.
- Industry-leading, quality, comprehensive training program.