Desktop Support Technician (Entry-Level)
val's services
Charlotte, NCFresher1h agovia LinkedIn
About the Role
Prepare for entry-level IT help desk and desktop support roles in educational and corporate environments through a hands-on Desktop Support Training Program. You’ll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and the use of ticketing systems through practical labs and real-world projects.
Key Responsibilities
- Perform foundational desktop support tasks, including Windows troubleshooting and hardware setup.
- Apply basic networking concepts to support common connectivity needs.
- Use ticketing systems to document, track, and manage support requests.
- Collaborate on hands-on projects and real-world scenarios.
- Develop professional customer service and communication skills for end-user support.
Qualifications & Skills
- Interest in IT support and a desire to build practical technical skills.
- Comfort learning through labs, coaching, and real-world projects.
- Strong customer-focused communication, teamwork, and professionalism.
- Basic understanding of Windows, networking, and troubleshooting principles.