RETAIL BARISTA

About the Role

This role involves providing preparation and delivery of services required to meet feeding needs for patients, guests, and caregivers in retail areas, with an emphasis on Starbucks.

Key Responsibilities

• Assist in the preparation, sale, and distribution of food and beverage items at all retail areas serviced by Food and Nutrition Services, with emphasis at Starbucks.
• Stock, sort, and put away food, supplies, dishes, and other items used by the department.
• Perform accurate cash handling functions.
• Ensure accurate charging for all items for every guest, for every transaction.
• Clean and sanitize equipment, work, and storage areas thoroughly and accurately.
• Dispose of trash, refuse, and recycling.
• Maintain standards for quality, safety, sanitation, and communication.
• Adhere to all safety practices and procedures.
• Engage in positive and proactive communication with co-workers, guests, patients, and other caregivers.
• Contribute to and support Goals and Objectives of Food and Nutrition Services and the Health System.
• Maintain hospital standards through speech and action, leading by example to support and demonstrate ICARE values.
• Demonstrate and encourage exceptional customer service.
• Adhere to the established dress code and standards for personal appearance and hygiene.

Requirements & Tech Stack

• Demonstrated knowledge and maintenance of patient's right to privacy by following HIPAA Privacy and Security policies and procedures.
• Adherence to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value diversity and support an inclusive, welcoming, and respectful environment.
• Communicate with patients, families, and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Work in a safe manner and promptly report any hazards.

Qualifications

• High School Diploma or GED or Certificate of Achievement as an Adult Education High School Equivalency.
• Previous food service experience (Preferred).
• Previous patient care experience (Preferred).
• Demonstrated high standard of service skills, self-motivation, problem-solving, and time management.
• Demonstrated advocacy of Food and Nutrition Services and the Health System.
• Demonstrated commitment to job through past performance, attendance, contribution of ideas, and cooperation.
• Demonstrated ability to learn new and multiple tasks and operate with minimal supervision.
• Demonstrated written, verbal, and communication skills.
• Demonstrated knowledge and flexibility in varied aspects of food service, including safety and quality.
• Proactive approach to problem-solving.
• Willingness to take ownership of projects and assignments.
• Ability to maintain composure when busy and during times of increased stress.
• Attention to detail.
• Demonstrated ability to listen, take direction, and respond productively to constructive criticism.