System Administrator L0

Job Title: Junior System Admin

Location: Chennai (Work from Office)

Employment Type: Full Time

About the Role

We are looking for an IT Support Executive to handle front-end IT support at our Chennai office, serving approximately 200+ employees with 90 average daily on-site users. This role is the first point of contact for all end-user IT requests from password resets to workstation setup to basic troubleshooting. The ideal candidate is approachable, responsive, and reliable. You should be comfortable handling a high volume of requests, updating tickets promptly, and escalating issues.

Key Responsibilities

• End-User Support Ticketing (50%)
• Serve as the first point of contact for all IT support requests at the Chennai office.
• Handle ticket queue in Zoho Desk: log, categorize, resolve, and close tickets within defined SLAs.
• Resolve common issues: password resets, account unlocks, printer/scanner problems, connectivity issues, email setup.
• Update every ticket with resolution notes before closing; no ticket closed without documentation.
• Escalate unresolved issues to L1/L2 team members with clear details of troubleshooting already done.
• Workstation Device Management (25%)
• Set up workstations for new joiners: desk, system, peripherals, software installation, access verification.
• Handle laptop/desktop hardware issues; coordinate with Store team for repairs or replacement.
• Assist with conference room setup, video conferencing equipment, and AV support.
• Manage peripheral inventory: keyboards, mice, monitors, cables, adapters.
• Support employee offboarding: collect devices, verify asset returns, update records.
• Access Account Support (15%)
• Assist with basic access requests: Wi-Fi setup, VPN configuration, email setup on mobile devices.
• Support access card provisioning and basic onboarding IT tasks under guidance from L1/L2 team.
• Maintain a log of all access changes and new joiner setups for audit compliance.
• Office IT Facility Support (10%)
• Ensure printers, scanners, and shared devices are operational across all floor areas.
• Report and follow up on network or infrastructure issues with the technical team.
• Support basic housekeeping of IT assets: stickering, labelling, organizing IT store.
• Assist with any ad-hoc IT tasks assigned by the IT Operations Lead.

Requirements & Tech Stack

• Must Have
• 0-1 year experience in IT helpdesk, desktop support, or similar role (freshers with strong aptitude considered).
• Bachelors degree in IT, Computer Science, or related field.
• Basic knowledge of Windows 11, MS Office, email clients, and common enterprise applications.
• Ability to troubleshoot basic hardware and software issues.
• Good communication skills in English and Tamil.
• Comfortable handling a high volume of user requests in a fast-paced environment.
• Reliable, punctual, and responsive; this role requires consistent on-site presence.
• Good to Have
• Experience with ticketing systems.
• Basic understanding of Active Directory user accounts, password resets.
• Experience with endpoint management tools.
• Any IT-related certification or diploma.

Key Attributes

• Responsive: Acts on requests quickly, doesn't let tickets sit unattended.
• User-friendly: Communicates clearly with non-technical users without jargon.
• Reliable: Consistent on-site presence is essential for front-end support.
• Documentation habit: Updates tickets and records without being reminded.
• Team player: Works well with L1/L2 team, escalates cleanly, and follows through.