Associate Implementation Specialist
Points North
Bloomington, MNFresher1h agovia LinkedIn
About the Role
Points North is seeking an Associate Implementation Specialist to join our Twin Cities metro team. This role is responsible for the successful delivery of our technology to construction clients.
Key Responsibilities
- Own the full customer implementation process for small business and mid-market customers.
- Configure systems on behalf of customers.
- Run user training sessions.
- Scope data integration and product needs.
- Track time on projects and hold clients accountable within their SLA or SOW.
- Document all client communication in CRM (Hubspot).
- Set, communicate, and manage project plans and execute to expected timelines.
- Capture and articulate client needs to influence product features.
- Develop an understanding of partner systems and build relationships with partner contacts and implementation specialists.
- Become a subject matter expert (SME) on our products to set client expectations.
- Build sustainable relationships and trust with clients through open and interactive communication.
- Drive and accelerate user adoption by advising clients on product features.
- Meet internal goals while maintaining high levels of customer satisfaction.
- Internally advocate for and articulate client needs.
- Externally translate the value of our technology.
Requirements & Tech Stack
- Client-facing experience and communication skills.
- Ability to handle a fast pace in an ever-changing, sometimes ambiguous environment.
- Expertise in project and/or task management.
- Ability to maintain appropriate documentation.
- Demonstrable problem-solving skills.
- Technical aptitude.
- Ability to learn new software and technologies quickly.
- AI Forward – excited about leveraging AI tools in your daily workflow.
Qualifications
- Bachelor’s degree or equivalent industry experience.
- 1+ year customer-facing experience within the software industry.
- 1+ year SaaS implementation experience, highly preferred.
- Experience in Construction, Financial Services, and/or Payroll, preferred.
- Experience within a growing SaaS and/or software company, preferred.
- Able to work hybrid from our Bloomington, MN headquarters.