Pharmacy Technician Trainee

About the Role

As a Pharmacy Technician Trainee, you’ll be a key part of our collaborative team, building a service-conscious pharmacy team that consistently looks to develop great relationships with patients. Your role will involve exceeding expectations, meeting needs, and providing safe, accurate, and efficient care to achieve optimal patient, Team Member, and company outcomes.

Key Responsibilities

• Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
• Model excellent patient care by respecting, engaging, and enthusiastically meeting or exceeding all patient needs, including:
• Processing orders in person and by phone.
• Directing patients to products and merchandise.
• Referring appropriate questions concerning prescriptions and over-the-counter medicine to the pharmacist.
• Maintain a neat and clean work environment to ensure company and government requirements are met.
• Assist team members with tasks to ensure department efficiency.
• Utilize the pharmacy computer to complete all necessary actions to maximize efficiency and provide optimal patient care at drop-off, will call, drive-thru, phone, filling, and order receiving. This includes:
• Searching for patients and profiles.
• Determining dates of fill and pick-up.
• Determining prescriptions sent to Central Fill.
• Quoting cash prices of prescriptions.
• Checking on-hand counts of medications.
• Entering invoices.
• Assist the team on action plans to improve outcomes using knowledge of all appropriate service and business metrics.
• Assist in the execution of all company initiatives and programs.
• Complete the required training program and accompanying exams.
• Follow all company, state, and federal policies, laws, and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using the cash register according to established procedures, including point-of-sale policies.
• Accurately transcribe data from prescriptions to generate a custom label for the customer.
• Assist with maintaining proper inventory levels by ordering, receiving, stocking, and rotating drugs and other supplies per company policy and procedure.
• Answer the telephone in a polite and timely manner, ensuring accurate information is exchanged and the customer is satisfied.
• Resolve customer questions and concerns by communicating effectively with the customer, management team, and support staff in an efficient manner.
• File written prescriptions daily.

For Long Term Care only:

• May be required to perform medication cycle exchange on-site at the facilities we service.
• May be required to perform medication cart audits on-site at the facilities we service.

Requirements & Tech Stack

• High school diploma or equivalent.
• Eligible to obtain registration as a pharmacy technician with the applicable state board of pharmacy.
• At least 18 years of age.
• Ability to lift up to 25 pounds.

Qualifications

• Experience: 0 to 6 months