Patient Access Coordinator, Wound Care

About the Role

Highpoint Health with Ascension Saint Thomas is seeking a Patient Access Coordinator - Wound Care to join their team. This role is vital to making communities healthier® and ensuring a positive patient experience. The Wound Care department is recognized for delivering quality care in a welcoming, team-oriented environment.

Key Responsibilities

• Greet and register patients, providing exceptional customer service.
• Schedule patient appointments and procedures.
• Obtain, verify, and accurately enter patient demographic, insurance, billing, and clinical information.
• Verify insurance eligibility and benefits.
• Obtain necessary precertifications and prior authorizations.
• Calculate and communicate patient financial responsibilities.
• Collect and process patient payments.
• Explain registration forms and financial documents to patients and caregivers.
• Maintain accurate patient records and protect confidential patient information.
• Answer incoming telephone calls and respond to patient inquiries.
• Balance registration, scheduling, insurance authorizations, and administrative responsibilities.
• Review and correct departmental reports and account discrepancies.
• Assist with patient account adjustments and discounts.
• Coordinate with clinical staff, providers, and other departments.
• Assist with ordering departmental supplies and coordinating meetings.
• Support team members by sharing updates.
• Maintain an organized, welcoming front-desk environment.
• Perform other duties as assigned.

Requirements & Tech Stack

• High school diploma or equivalent.
• Meditech and/or Wound Expert familiarity preferred.
• Basic computer proficiency.
• Ability to learn electronic registration, scheduling, and medical record systems.

Qualifications

• Previous experience in healthcare registration, patient access, medical office administration, or patient scheduling preferred.
• Experience with insurance verification, benefits coordination, and obtaining prior authorizations preferred.
• Experience with patient collections, copayments, and financial documentation preferred.
• Strong customer service and interpersonal skills.
• Excellent organizational, time management, and multitasking abilities.
• Ability to prioritize competing responsibilities and adapt to changing departmental needs.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to exercise critical thinking, sound judgment, and independent decision-making.
• Comfortable working in a fast-paced healthcare environment.
• Ability to work collaboratively with a multidisciplinary team.
• Ability to maintain confidentiality and handle protected health information.
• Dependable attendance, punctuality, and accountability.
• Willingness to learn new processes and assist with responsibilities outside primary duties.

Schedule

• Monday - Friday, 7:30 am - 4:00 pm