Teller

About the Role

As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.

Key Responsibilities

• Perform teller transactions and cash handling functions for clients with accuracy and confidentiality, including: deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer.
• Perform and support daily tasks that maintain the integrity of the branch, including: appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures.
• Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Interact with external and internal clients, anticipate needs, and consistently provide proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Continuously deepen knowledge of Columbia Bank's product and service offerings and stay current on changes.
• Discuss and uncover customer’s financial needs to identify and offer appropriate products and services.
• Support referral goals for the branch by focusing on identifying and referring basic bank products to the appropriate business partner.

Requirements & Tech Stack

• Ability to learn and comply with all Bank policies, procedures, and systems.
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.

Qualifications

• High School Diploma or GED, required.
• 1 year of previous banking or customer service experience, preferred.
• Bilingual preferred.

Pay Range: $18.00 - $22.00 per hour

Primary Location: Fully onsite at 13183 SE 172nd Ave Suite 174 Happy Valley OR 97086