Retail Pharmacy Clerk

About the Role

Operates a computerized cash register to record department items sold. Reconciles cash and register documentation at the end of the day. Performs other department duties as assigned. Demonstrates excellent customer service skills.

Key Responsibilities

• Greets customers, patients, and colleagues with courtesy.
• Demonstrates excellent customer service skills to provide a remarkable customer experience.
• Organizes the cashier area by procuring currency bags and filling cash register and credit card machines with tape and ink as needed.
• Accurately operates a computerized cash register to compute charges and assigns appropriate cost exceptions (e.g., employee/customer discount).
• Identifies items and matches them to the appropriate department key.
• Receives cash, checks, credit cards, etc. and processes them appropriately.
• Verifies register tapes and posts necessary adjustments at the end of each shift.
• Assists with balancing cash drawers.
• Complies with Health System and Department policies, procedures, practices, and regulations when handling currency, checks, and charges.
• Ensures cash drawer has the appropriate level of cash and obtains additional change as necessary.
• Maintains food product inventory, including ordering from approved vendors and monitoring inventory levels to maximize turnover and minimize spoilage and waste.
• Maintains adequate inventory controls in the sales area.
• Attends meetings as required.
• Trains new staff to perform pharmacy clerk responsibilities.
• Participates in the annual inventory process and other inventories as needed.
• Appropriately utilizes downtime to assist department operations.
• Maintains good rapport and cooperative relationships.
• Approaches conflict in a constructive manner.
• Helps to identify problems, offer solutions, and participate in their resolution.
• Maintains the confidentiality of information acquired pertaining to patients, physicians, colleagues, and visitors.
• Discusses patient and hospital information only among appropriate personnel in appropriate private places.
• Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision, and Values of Trinity Health.
• Assumes responsibility for performance of job duties in the safest possible manner to assure personal safety and that of coworkers.
• Reports all preventable hazards and unsafe practices immediately to management.

Requirements & Tech Stack

Employment Type: Full time

Shift: Day Shift

Computer Competency:

• Familiarity with standard desktop and Windows based computer system, including email, e-learning, intranet, and computer navigation.
• Ability to use other software required to perform essential functions.

Qualifications

Education Minimum:

• High School diploma or GED

Credentials/Licensure Minimum:

• N/A

Related Experience Minimum:

• Three to six months of previous related experience.

Other Knowledge, Skills and Abilities:

• Strong interpersonal skills to effectively greet, interact, and communicate with customers, patients, and Health System employees.
• Ability to read and write.
• Ability to understand instructions and communicate with customers.
• Ability to perform non-complex arithmetic and calculations including receiving cash and providing change.
• Ability to concentrate and pay close attention to detail to ensure accuracy.
• Ability to perform and prioritize multiple tasks while coping with frequent interruptions.
• Ability to stand for up to 80% of work time.
• Presents and operates in a professional manner.

Physical/Mental Ability:

• Ability to lift up to 35 pounds without assistance.
• When lifting greater than 35 pounds, colleagues are required to use assistive devices.