Graduate Technical Account Management

About the Role

Fospha builds marketing measurement products for ecommerce brands, including attribution, marketing mix modeling, incrementality testing, and brand impact measurement. Technical Account Management focuses on the implementation side, driving onboarding speed and quality, and configuring client account setups. This is an entry-level, hands-on role where you will:

• Work on live client onboarding and post-go-live implementation.
• Learn SQL to query client data.
• Identify and address potential issues like stalled setups, configuration problems, or technical queries that could impact adoption or renewal.

Key Responsibilities

• Driving onboarding speed and quality to ensure clients achieve value quickly and correctly.
• Managing post-go-live implementation requests for enterprise and growth clients, configuring changes to their live systems.
• Querying client data using SQL to solve problems.
• Assessing, configuring, and troubleshooting client account setups using developing technical knowledge.
• Proactively flagging risks that could threaten adoption or renewal.
• Building relationships through regular client calls and clear communication.
• Working cross-functionally with Account Management, Partnerships, Marketing Science, Product, and your team to align on onboarding progress.
• Experimenting with Gen AI tools to find more efficient ways of working.

The Centre of Excellence

Fospha's early-careers programme designed to develop ambitious, high-performing talent through focused training, hands-on experience, and cross-functional exposure. Starting in Customer Teams, you will gain foundational experience and be prepared for future opportunities across the organization.

• Individual Responsibility: Take ownership of your work and make an impact early in your career.
• Exposure to Leadership: Engage with Senior Leadership and C-Level executives at leading retail brands.
• Customer Facing Expertise: Work directly with customers, developing strong interpersonal relationships.
• Cross-Functional Exposure: Learn from and collaborate with every department in the business.
• Comprehensive Training: Receive blended in-person training covering topics like Business Storytelling, Account Management, Market Research, Product, and Financial Management.
• Mentorship: Benefit from regular one-to-ones, feedback, and career conversations.
• Career Development: High performers have clear opportunities for advancement within Customer Teams or into other departments.
• Modern Tools: Gain hands-on exposure to Gen AI tooling.

What we offer

• Opportunity to be part of Blenheim Chalcot, a leading global venture builder.
• A mix of challenges and learning and development opportunities.
• Competitive salary + OTE.
• 14 days PTO plus 11 federal public holidays.
• Your birthday off.
• Daily office snacks and treats.
• 401k.

Requirements & Tech Stack

• STEM or Economics graduate (or equivalent analytical background).
• Motivated by solving problems methodically.
• Confident communicator (written and verbal).
• Interest in learning SQL.
• Ability to build trust easily with clients and colleagues.
• Comfortable with details and Excel-proficient.
• Organized to manage multiple client priorities.
• Genuinely excited about the impact of AI and emerging tech.
• Curious and proactive.