Specialty Pharmacy Technician

About the Role

Rescrybe is a small start-up company focused on lowering medication spend through alternative sourcing and selecting cost-effective high-cost brand and specialty medications. We are seeking a highly capable, detail-oriented Pharmacy Technician to support our growing operations. This 100% remote full-time hourly position is responsible for accurate medication processing, precise data entry, and direct member support. You will have the opportunity to shape foundational processes, improve efficiency, and provide exceptional customer service while helping patients save money on their prescriptions. The role operates from 9 am-5 pm Central Time with some flexibility.

Key Responsibilities

• Provide high-touch member and provider customer service via inbound and outbound calls, emails, and chat.
• Introduce the program to members and collect pertinent information.
• Assess eligibility for Patient Assistance Programs and assist members throughout the application process.
• Collect prescription information from doctor's offices via phone and fax.
• Accurate and detailed tracking and documentation in CRM platform.
• Persistent, tactful follow-up with patients and doctors' offices.
• Vendor coordination and communication across different platforms.
• Enter prescription information into pharmacy platform.
• Create and send accurate invoices.
• Triage to a pharmacist for clinical issues.
• Proper HIPAA compliance and handling of Protected Health Information (PHI).
• Additional tasks as needed.

Requirements & Tech Stack

• Microsoft Windows, Office and GSuite products (e.g., Excel, Gmail, Word).
• Chrome browser, Microsoft Office applications, and Zoom.
• Stable high-speed internet.
• Private, efficient workspace.
• Computer with Windows 7 or later.

Qualifications

• Excellent communication and team skills.
• Excellent customer service and response capabilities.
• Adaptability and comfort with change.
• Eagerness to engage with patients via phone, email, and chat.
• Problem-solving and critical thinking skills.
• Proactiveness to improve workflows and member experience.
• Detail-oriented to ensure accuracy and correct documentation.
• Autonomy and accountability for work.
• Previous experience in a pharmacy or a patient-facing role involving medications.

Preferences

• Previous Health Plan or Pharmacy Benefit Manager experience.
• Experience with Patient Assistance Program applications.

Compensation & Benefits

• Pay: $18 - $26 per hour.
• Quarterly performance bonus.
• Paid vacation time - starting at 15 days per year.
• 12 Paid holidays.
• Paid sick time.
• Flexible schedule.
• Growth opportunity.
• Employer-sponsored ICHRA.
• 401k matching.

Start Date

• Early December